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Terms and Conditions


Payment can be made through our web site via credit card - USING Visa or Mastercard or via EFT, money order or business cheque (only by prior arrangement). Alternatively, you are welcome to place a phone order. We are able to take your credit card details over the phone! All orders are processed through WESTPAC.

All our prices are in Australian Dollars and include 10% Goods and Services Tax (GST).

Please refer to our Privacy policy for further information on our site's security.

Please refer to our Refund/Return policy before purchasing.

Delivery Information / Back orders

We deliver Australia wide. We ONLY use services that offer TRACKING and SIGNATURE ON DELIVERY. Our couriers include Couriers Please, Fast Ways or Australia Post (Registered Post Courier Service )

We offer a postage and handling FLAT FEE RATE (PER ORDER) of :
• Victoria - $9.95
• NSW - $9.95
• ACT - $9.95
• Qld - $9.95
• Tas - $9.95
• SA - $9.95
• NT - $9.95
• WA - $9.95

(Please note: 15kg limit per parcel)

When using Registered Post or courier service all parcels must be signed for, as a safety precaution, and will not be left at the front door. If not at home the courier service will leave a note to reorganise delivery the following day or leave your parcel at your local post office for pick up. You will be notified via a card left in your letter box. If you prefer that you parcel is left, please contact the courier service on your dispatch email and give ' authority to leave'.

Please note: Some items may be considered SINGLE ORDER ITEMS and charged ADDITIONAL POSTAGE due to size/weight/girth of the order. Please note: ALL orders will be advised final delivery fee PRIOR to you placing your order. If any confusion please contact us on 1300 gr8toys

For EXPRESS POST delivery please contact us for a quote.

Please allow 1 - 8 working days for delivery depending on destination (excluding weekends and public holidays). All toys are dispatched within 24 hours - same or next day from our South Oakleigh warehouse.

Please allow for the following delivery times:
  • Victoria - approx. 1-2 days (usually next day delivery)
  • NSW - approx. 2-3 days
  • SA - approx. 3-4 days
  • Qld - approx. 3-4 days
  • Tas - approx. 3-4 days
  • N.T - approx. 3-4 days
  • W.A - approx. 3-5 days

All toys are in stock and available for immediate dispatch, unless otherwise stated on the site. You will be contacted immediately if an ordered product suddenly becomes out of stock. We may offer an alternative or offer to place the item on back order for you. This item will be delivered free of charge when ordered as part of a current purchase. You can also elect to have that amount refunded. Please note: Gr8 Toys does not file/ collect customer credit card details. We will need your credit card details to organise a refund /credit to your card.

You are welcome to backorder or place an item marked 'ARRIVING SOON',into your shopping cart. This item will be charged an extra delivery fee to your account and will be delivered when it becomes available. Items marked as 'ARRIVING SOON' will be back in stock within the next few days or week or as marked on the item. Pre-purchasing this toy ensures that you do not miss out on incoming new stock or on any specials advertised. Items marked as 'OUT OF STOCK' CAN NOT be placed into your shopping cart as we may be waiting on confirmation of more stock. If you place an order that includes both in stock and arriving soon items and you are happy to wait until all items are in stock for order to be dispatched and wish to PAY ONLY ONE DELIVERY FEE please place a phone order so that your order can be placed on 'hold' until all items are in stock!

Please note: that items marked "HEAVY" will be charged as a single item order due to size/weight/girth. Customers can not include other items in this order. All extra items will be included in a second order/charge.

YES! We deliver internationally. Please contact us via email with your order for a delivery quote. If you decide to proceed we will give you a special code that can be used online to process your order.

Gr8 Results Pty Ltd trading as Gr8 Toys, abn: 84 112 671 931, PO Box 1242, Huntingdale Victoria Australia 3166
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