Returns Policy
Staff at Gr8 Toys have worked hard to source QUALITY educational and developmental toys for our customers. We are proud of our product range and are confident that you will be pleased with your purchase, but in the event that a toy needs to be returned, please read our Returns Policy below!

Faulty / Damaged Goods Returns
Gr8 Toys is happy to offer a refund, exchange, credit note or repair goods (customers choice) if the following conditions are met:
• Toys received are faulty.
• Toys received are not doing what they are supposed to do.
• Toys received are significantly different to the online description.

Please contact us immediately to report fault. We can offer a credit note, organise repairs/replacement parts to be sent direct from our distributors, to exchange the toy or organise a refund. In some cases, the product will be organised to be returned DIRECT to the distributor, using ‘reply paid post'(no cost to you). Please contact us at sales@gr8toys.com.au with your order number/ proof of purchase to discuss. Please note: Goods must be returned in their original packaging to prevent further damage.

Change of mind returns / Change of mind orders
Gr8 Toys does not store customers credit card details so for change of mind returns we are happy to offer a credit note that can be used on our huge range of beautiful quality toys but we ask that:
• Products MUST be in their original condition and packaging, both unused and undamaged. We will need to sell the item! Please note: Products will be inspected on return.
• Returns MUST be organised within 14 days of receipt of goods.
• Please contact us for a ‘return authorisation number”. Please include this number plus your contact details and order number in the return package.
• Please be aware that you will be required to cover the cost of freight back to us, if you change your mind on a purchase made.
• Please allow 5 working days for credit note to be sent via email. We will keep a copy on file for you. Please be advised that credit note is valid for 6 months from issue date. Please contact us if you would like assistance to select a more suitable toy!
• Change of mind orders: Please note that we do not offer a refund because you have changed your mind due to having found a better price elsewhere, etc. Gr8Toys is happy to offer a credit note. We do try to offer our customers great prices but if you find a better price elsewhere please contact us prior to placing an order! We may be able to match that price!



Gr8 Toys endeavours to provide as much information as possible on each product. If you are unsure about a toy and have questions we encourage you to call us! We are always happy to answer questions and to be of service to our customers!

Lost Goods
If you do not receive your goods within a reasonable time frame please contact us! We will trace the parcel for you and contact you to advise its location. In order for us to assist you please contact us within 7 days of the parcle not arriving within a suitable time frame. Time frames are listed in the' delivery' section on our site. After this time parcels may be difficult to trace. We do encourage you to keep an eye on your parcel using the tracking number sent via DISPATCH EMAIL.