Freqently Asked Questions
What if I am not comfortable about paying online?
No problem! Simply complete your shopping order online, filling the cart with all that you need. Complete your personal details in the cart, so that we can accurately record your billing and delivery details.
On the 'Complete order' page of the shopping cart (step 3), click on the "email your order to gr8 toys" button at the bottom of the cart. (VERY IMPORTANT! YOU MUST DO THIS OR WE WILL NOT BE AWARE OF YOUR ORDER!) Then call gr8 toys, so that we can collect your credit card details over the phone.Please note: Order is NOT valid, confirmed or PROCESSED until payment has been made. To ensure that items are still in stock or that price offered is still valid, please complete order as soon as possible, especially if in limited numbers. We can not hold stock or prices for emailed orders. We can not guarantee that the item/s will still be available if you delay. This is a payment option only and available to customers who do not wish to use their card online.
What if I don't have a credit card
No problem! Simply complete the shopping cart process, then click on the "email your order to gr8 toys",(VERY IMPORTANT! YOU MUST DO THIS OR WE WILL NOT BE AWARE OF YOUR ORDER!) and then follow up with an electronic payment directly from your bank account to gr8 toys. Then email us your order number plus receipt number and we will process your order!Please note: Order is not valid, confirmed or processed until payment has been made. IMPORTANT!! - Please do not forget to email us your payment receipt so that items purchased can be removed from our inventory! To ensure that items are still in stock or that price offered is still valid, please complete order as soon as possible. We can not hold stock or prices for emailed orders. Sales prices may change, go out of stock or expire.We can not guarantee that the item/s will still be available if you delay. This is a payment option only and available to customers who prefer to do a payment via EFT (electronic Funds Transfer)
Where do you deliver?
We delivery Australia wide and internationally.
For international orders please email us for a quote (postage and handling).
Please note: For all international deliveries we highly recommend you purchase INSURANCE. When you purchase insurance, you receive:
•coverage against loss, theft or damage of your international mail
•proof of posting
•a signature on delivery
Please note: Making an Insurance Claim for INTERNATIONAL ORDERS ONLY: A claim form must be completed within 6 months of the lodgement date of the article, or 30 days in the case of an Express Courier International or Express Post International (Parcels) article. Please contact us if parcel does not arrive within a reasonable time frame so that we can trace your parcel through Australia Post.
What does delivery cost?
We offer a flat rate service of only $9.95 PER ORDER (max 15kg)
to all states within Australia, except for LARGE/HEAVY items. We are happy to offer FREE TRACKING
plus FREE RECEIPTED
delivery for most orders. Please note: FREE DELIVERY offers and special promotions are at the discretion of Gr8 Toys.Please subscribe to our free E-Newsletters for updates.
We use COURIERS PLEASE for orders. We may use AUS POST for small orders under 500 grams. Please note: We are no longer able to offer delivery to PO Boxes due to these being inaccessible to our courier service.
Larger/ heavier items may be charged more but all delivery fees will be on your product screen PRIOR to placing your order! NO HIDDEN FEES!
Can you deliver to PO BOXES?
No, unfortunately, our courier is unable to deliver to PO Boxes.
How long is a DELIVERY QUOTE for a specific order or item valid for, if the item is sent direct from a distributor?
Delivery quotes are only valid for as long as the distributor or courier company maintains that price. If their prices go up, then a change to the delivery cost will need to be applied. We will try to advise you if prices are to go up.
Can I PICK UP my order?
No, unfortunately, we can not offer pick ups at this time.
Do you have gift certificates?
Gr8 Toys does offer gift vouchers. Please see online under Brands - Gr8 Toys. Gift voucher only orders have no delivery charge.
How does a promotional code work?
If you have a promotional code or discount offer from one of our affiliate companies simply write the code in the PROMOCODE box and that discount will automatically be applied. Please note that the discount is off the RRP not the sale price. For example: If the RRP is $100 and a 15%off code is applied you will be charged $85. If the item is already on sale at 20%off the RRP then no further discount applies.
Can I use a promotional discount card or code at the same time that another offer is in place?
Unfortunately, no! Only one discount offer or promotion is valid per order. For example - If we have a FREE DELIVERY offer you will need to decide which offer you would prefer - free delivery or promotional discount. Only one offer is valid at any one time. By inserting a PROMOCODE you will automatically receive that discount and the free delivery offer becomes void. We recommend that you compare the end price with and without the promo code attached.
How long does it take for orders to be processed?
In stock orders are processed within 2-3 business days. Please allow 1 - 8 working days for delivery depending on destination (excluding weekends and public holidays). All toys are dispatched within 2-3 business days. Due to the increased volume of sales and wrapping requests during the CHRISTMAS peak period, orders may experience an additional 2 - 3 business days delay in shipping. We will endeavour to get your order to you as quickly as we can!
Please allow for the following delivery times:
- Victoria - approx. 1-3 days
- NSW - approx. 3-7 days
- SA - approx. 3-7 days
- Qld - approx. 3-7 days
- Tas - approx. 3-7 days
- N.T - approx. 3- 10 days
- W.A - approx. 3-10 days
What do I do if my parcel does not show up within a reasonable time frame?
Please contact us immediately! We can not, unfortunately, trace your order if you advise us weeks or months after the order has been dispatched! Please note: Gr8 Toys can not take responsibility for parcels that are lost by our courier services, but we will make every effort to assist in replacing the order via insurance claim. In order for us to trace your parcel we will need your order number. Please note: As per courier policy orders may not be trackable after 4 weeks of dispatch. As per Aus Post policy we must complete a claim form within 6 months of the lodgement date of the article, or 30 days in the case of an Express Courier International or Express Post International (Parcels) article. Please contact us if you are concerned about your parcel! We are always happy to assist! Orders should be received within delivery frames listed above! Please do not forget that your TRACKING NUMBER plus COURIER used is stated in your DESPATCH EMAIL. Please use this information to track your parcel so that you do not miss out on delivery!
Are toys in stock?
All toys are in stock and available for dispatch, unless otherwise stated on the site as "out of stock" or "arriving soon". Unfortunately, there is occasionally an inventory error and that last item may be sold out. In this insistence, we will contact you immediately to process a refund or allow you to select a suitable alternative. You may also elect to wait for more stock. Please note: Gr8 Toys does not file/ collect customer credit card details for PRIVACY and SECURITY reasons. You will need to contact us with your credit card details to organise a refund back to the SAME credit card.
How do i check how many in stock?
To check the quantity of each item, please click on the " Quantity" button. Please do not place the same item twice into your shopping cart when quantity listed is ONE! Our program will only remove items as they are purchased not as they go into the shopping cart!If you require more than one item of an item that is limited in stock, please contact us on 1300 gr8toys. We will advise if we are able to get more stock in for you!
If I don't add a gift card how will the recipent know it is from me?
Gr8 Toys will add a "On behalf of" note to your parcel. No invoices, receipts or prices are included in the order!
What will my order come in?
All orders are dispatched in either: courier satchels, padded post bags, expandable tough bags, recycled cardboard boxes or are brown paper wrapped, depending on your order. In an effort to protect our environment Gr8 Toys does recycle quality boxes and sometimes packaging where necessary and we hope that our customers do not mind! Please note: All gift wrapping, ribbons and gifts tags and cards are brand new!
What happens to my order if I am not home?
Orders will not be left, unless authorised by the customer to do so. Please contact us via email with "authotity to leave", if you are happy for order to be left somewhere safe. ( Gr8 Toys can not be held liable if parcels go missing when left with customer consent). In the event that you are not home a calling card will be left by our courier service. Please call the company listed on the card to organise a suitable time for re-delivery as soon as possible. If no time has been organised for redelivery within 2 days the parcel will be returned to sender. Unfortunately, you will be required to pay another delivery fee to have the order re-delivered! Please make sure that if a card is left that you organise re-delivery as soon as possible to prevent a re-delivery fee.
If the order is being dispatched via Aus Post then a card will be left and you will need to pick up your order from the local post office during business hours.
If you have any concerns, please contact us! If you are happy for your order to be left in a safe place please contact us via email with your ATL - authority to leave parcel information! When adding a delivery address, please ensure that some one is home to sign for delivery. Goods can not be left unless you email and authorise us to do so. Gr8 Toys is not liable for toys that have been authorised to be left unattended. If a home address is not convenient - our couriers are happy to deliver to a work address!
Can I add to my order or make changes?
Yes, simply call us with your changes plus credit card details and we will process the changes over the phone. Please note: We do not store customers' credit card numbers!
Can I buy items on 'backorder'?
You are welcome to backorder or place an item marked 'ARRIVING SOON',into your shopping cart. This item will be charged an extra delivery fee to your account and will be delivered when it becomes available. Items marked as 'ARRIVING SOON' will be back in stock within the next few weeks or as marked on the item. Pre-purchasing this toy ensures that you do not miss out on incoming new stock or on any specials advertised. Items marked as 'OUT OF STOCK' CAN NOT be placed into your shopping cart as we may be waiting on confirmation of more stock. If you place an order that includes both in stock and arriving soon items and you are happy to wait until all items are in stock for order to be dispatched and wish to PAY ONLY ONE DELIVERY FEE please place a phone order so that your order can be placed on 'hold' until all items are in stock!
Please note: that items marked "HEAVY" will be charged as a single item order due to size/weight/girth. Customers can not include other items in this order. All extra items will be included in a second order/charge.
What if I see a better price elsewhere?
Please email us with the details! We will try and match competitors' in stock prices! We can not match prices after an order has been placed!
Can you leave my order at my front door?
For security reasons Gr8 Toys couriers prefer not leave parcels. All orders require a signature. If sent by Aus Post and you are not home a card will be left and you will be able to pick up your parcel at your local Post Office. If sent via private courier then a card will be left with contact details so that you can arrange re-delivery. Customers may elect to have an order left on the door step but assume full responsibilty for that order in doing so. Please choose a safe location such as on an enclosed porch or just inside the garage. We suggest that large expensive items are not left when the premises is unattended! ALL 'AUTHORITY TO LEAVE" info MUST BE VIA EMAIL as this will be forwarded to the relevant courier company.
Do you offer gift wrapping?
Yes, we offer quality gift wrap (complete with wrap, ribbons, gift card, etc) for ONLY $1 per item and FREE gift tag. Merely select WRAP ( birthday girl / birthday boy / Christmas / Newborn / Neutral ) then fill in your delivery message where required. Gr8 Toys does not send invoices or sales information with its orders as all receipts are sent electronically to the purchaser.
How do I use a CREDIT NOTE or GIFT CERTIFICATE to place an order?
Simply, call us on 1300 gr8toys with your order and certificate or note number and we will process over the phone for you!
How can we place an order if we are a Kindergarten? Can we be invoiced?
Yes, we do accept orders from kindergartens, child care centres, toy libraries, etc. All orders are payment before dispatch. Simply fill in your centre's details online then use the "Email order to Gr8 Toys ' Button. You will also receive the same copy. Please print this off and use as an invoice. You are welcome to mail in the order with organisation cheque attached or you are welcome to use our EFT facility. Please email a receipt number so that we can begin to process your order! Please note: Orders not paid for within 7 days will be cancelled and returned to stock. If you are having difficulty organising payment cheque, please contact us!
How can I find out about incoming stock?
Simply join our E-Newsletter Club for subscriber only monthly specials and deals plus keep up to date with incoming stock and new stock arrivals! Don't miss out on those HOT new toys- join now!! All details on our HOME page!
Why are toys sorted in developmental areas? What are developmental areas?
At Gr8 Toys we acknowledge that children learn through play. A child's early childhood development is categorised into different areas. Hence our early childhood trained staff have sorted toys into those areas for easier selection of appropriate developmental toys. This is to assist both teachers and parents looking for appropriate toys! The basic early childhood developmental areas plus description and suitable TOY IDEAS are listed below.
- BASIC EARLY CHILDHOOD DEVELOPMENTAL AREAS:
- Cognitive/Intellectual Development
- Through the opportunity to explore, experiment and experience your child will learn about himself/ herself and the world around them as well as extend and develop new concepts, learn to process information and extend attention and memory abilities. Your child will be encouraged to use their senses – the primary channels through which we encounter our environment, natural curiosity and problem solving skills to develop intellectually. Depending on your child’s stage of development these toys may include tactile play mats, soft books, cot toys such as mobiles, sensory dominoes, science kits, matching games, jigsaws and simple board games.
- Creative Development
- Through open ended play opportunities your child will be able to explore a variety of materials and tools and express themselves creatively and freely. Depending on your child’s stage of development your child will be offered craft materials, music, building blocks, etc.
Please note that many early childhood professionals believe that colour-in books are not developmentally appropriate for children under 5 years of age. This activity stifles a child’s creativity and confines them within a limited space. Large drawing pads and crayons are a preferable alternative. Encourage your child to draw freely without imposing adult expectations.
- Language Development
- Through the opportunity to play, interact, listen and share experiences your child will be offered the opportunity to extend their language skills, i.e., the ability to use a code of sounds, word structures and signals to communicate our thoughts and emotions. Depending on your child’s stage of development your child will be offered the opportunity to extend their language through the use of books, flash cards, social games, nursery rhymes, puppets, etc.
- Social /Emotional Development
- Through the opportunity to play and express themselves your child will be able to develop a sense of self, develop confidence, learn about social interactions, including conflict resolution and the building of friendships. Through play your child will be given the opportunity to learn to identify, control, process emotions and express a wide range of positive and negative feelings. Through socio-dramatic or pretend play your child will be able to take on roles and act out real life scenarios, all in preparation for the world outside.Depending on your child's stage of development these toys include: dress ups, doll houses, tea sets, dolls, simple interative games..etc.
- Physical Skills - Fine Motor
- The development of fine motor skills involves the development of the SMALL muscle groups of the HAND, e.g., palm, fingers. The development of these muscles allows for greater hand strength, dexterity, coordination of hand movement, manipulation of tools and equipment and more developed hand – eye coordination. Depending on your child’s stage of development your child will be encouraged to reach, grasp, manipulate, construct, thread, cut, button, etc. These skills will eventually assist in the formation of a mature pencil grip and ultimately lead to writing. The most appropriate toys include baby activity toys, construction sets, lacing cards, threading sets,and eventually large drawing tools ...etc.
- Physical Skills - Gross Motor
- The development of gross motor skills involves the development of the LARGE muscle groups of the BODY, e.g., arms, legs, back, abdomen and head. The development of these muscles allows for greater movement around the child’s environment in a more complex way. Depending on your child’s stage of development your child will be encouraged to practice various skills including: lifting their head, rolling over, sitting up, crawling, walking, running, jumping, climbing and pedaling.The most appropriate toys include baby activity toys and mats that encourage tummy time,bikes and trikes, toddler ride ons, balls and bats,and out door sets,...etc.
COPYRIGHT:GR8 TOYS: 2006 (Please do not copy this information for use on other websites)